RapidIdentity Administrators' and Users' Guide

Claim My Account

Before you can log into RapidIdentity for the first time, you will need to claim your account and create a password.

  1. Navigate to the URL provided by an administrator and click Claim My Account on the Login screen that displays.

  2. Enter the requested information, such as email address associated with RapidIdentity.


    This policy is configured by the administrator and the requested information may differ in your environment.

  3. Create a password that you will remember for future authentication. Follow any listed policy requirements.



    Depending on the policy setup, there may be challenge questions or CAPTCHA identification steps at this point as well. Follow the prompts and click Next as applicable until complete.

  4. A confirmation window appears and displays the username for the confirmed account. Click Back and use this username with the newly created password to log in to RapidIdentity.



    After logging in, it is a good idea to set up your Challenge Responses should your username or password be forgotten later.

Update Challenge Responses

Users can update challenge responses and, depending on administrator configuration, create and answer user-defined challenge responses, and create and answer questions in which a Support Team member can ask to verify an account.


Follow these steps to update challenge responses:

  • Click Update Challenge Responses.

  • Answer the challenge questions, and if allowed, create and answer any user-defined or Support Team questions. Once all of the Challenge Policy requirements are met, a green checkmark displays and the Save button enables.

  • Click Save.